Ordering, Delivery + Refunds
The easiest way to order from us is to purchase via our website using a credit card (Visa or Mastercard) or PayPal. Once you have processed your order online, you will receive an email confirming that the order and payment have been received.
ORDER PROCESSING TIMES
The Slow Stitch is currently a one girl show, please be kind. Orders are generally processed and ready for the post within 3-5 days of receiving.
We offer FREE SHIPPING. No minimum spend. No code needed. Bundles & kits are excluded from FREE SHIPPING, but we do want to keep shipping costs down for you as much as possible so we offer a flat rate of $10.00 for all bundles & kits. We use Australia Post.
Please note that this applies to Australian orders only.
All orders are sent via Aust Post. You will be emailed a tracking number once your order has been processed
We are located in Mornington. Currently we DO NOT offer local pickup. But if you are in a 10km range from 3931 we will generally deliver your order. Please get in touch firstname.lastname@example.org if you have any questions.
The Slow Stitch wants you to be happy. In the very unlikely scenario you receive a faulty or wrong item from us we are happy to offer a refund or store credit. Please contact us via email@example.com with your order information and a description of the fault and we'll be in touch.